I have been at Genomics England since 2016, first starting as a member of the Service Desk team, and now moving to the wider Service Delivery team as Junior Service Manager.
Where I came from
The journey started in my mid-teens. I studied Engineering and, as part of my studies, I was required to spend time out in the ‘field’ to gain work experience. I spent that time working at a local hospital in the Biomedical Department. There, I was able to test defibrillators, ECG machines and visit Intensive Care, operating theatres and generally look after the medical equipment. I enjoyed every moment, and it had a major impact on me, so much so that I wanted to continue working in the NHS somewhere and help people.
Thus, I took the next logical step… I decided to pursue a career in banking. In particular, IT.
It was a change in direction but little did I know, my life would lead me back to helping people as I did all those years ago. However, during this period of my life I worked for various companies in the financial sector and then for a few years for a software company, after which I joined Genomics England.
What brought me here
Like so many of us who work for Genomics England, I have seen family, friends and relatives pass away due to cancer and rare disease. This, of course, is very painful, as you can feel helpless at times when you want to make things better for those who are in need.
When the opportunity came up to work for Genomics England, I didn’t look back; it is comforting to know that as a company we are all doing something really important to bring benefits to patients now, and are providing the answers to long outstanding medical questions. It brings it home when I get the opportunity to speak to participants who really want members of their family or themselves to get the best medical treatment, and just get better. So, after all these years I finally took the ‘logical next step’ – I’m once again helping people in such an important way.
I have been here for nearly 3 years now and it has been a fantastic journey. I have seen many changes during this time. What stands out is that I work with people from different backgrounds, from many teams, and all of us are doing something important each day. But I have found that it doesn’t matter what we are working on, it doesn’t matter where we’ve come from, or what position we are currently in, we ALL have the same goal, and this unity shows when we work together on a day-to-day basis.
I personally have had the opportunity to work in the Service Desk team where I have been able to be part of many projects. But one of the highlights of this role is being able to actually speak to our participants. We have been able to make a difference helping our participants locate their results and listen to their concerns when we can. By being able to speak to our participants, it helps me to see that we are really helping families.
My journey continues at Genomics England, but now I’m starting a new chapter. I will be working on improving our working processes. Specifically, I will manage any recurring problems and assist in transferring new services for the Service Desk team. I look forward to the changes and the challenges ahead for our team and for Genomics England.
I like cycling. I had the opportunity to complete a stage from the Tour de France route a few years ago, which was a great experience.
Spending time with family is important, and I love helping people. I have been able to volunteer at various times, and this brings much joy. I also like looking at the stars and planets on a dark night, and once a year I even brew red wine and beer.